Hotel Chatbot
You can make a chatbot for your hotel on Wotabot and let it handle guest queries for you. You can integrate your chatbot into your hotel website or set up a standalone chatbot on www.wotabot.com. Your hotel chatbot can answer guest queries about your hotel or resort and guide them through your booking process. Use our free trial to create a hotel chatbot with just a few clicks.
1. Make a hotel chatbot for your website
You can install our chatbot in your hotel website from $10.00 pm. Click below for a free trial:
You can also create a free hotel chatbot on wotabot.com with photo galleries and video pages of your property. You can create a mini-website for your hotel or resort. See the example below:
Here is something cool!
Want to visit the highest snow hotel in the world? GoTripCo builds igloos each winter in the Himalaya and guests can come and enjoy the unique experience of staying in an igloo (at 2700m!...). You can talk to this unique hospitality chatbot:
An AI-powered hotel chatbot can create a human-like conversation and engage with the customer. Your hotel AI can not only provide practical information about bookings and facilities but can also create a warm introduction to your property via the online space.
You can share your hotel chatbot link, like this - https://www.wotabot.com/my-hotel - with your audience and your AI will engage your customers in conversation and tell them about your brand. Your hotel AI will help your guests make reservations, show them room details and answer any questions about facilities.
Create Your Hotel Chatbot Now >>If your property is a resort or a vacation destination your hotel AI can help build up some excitement about activities in the area, food and cuisine options, local site seeing, and details for families wanting to create a good holiday experience.
How To Create A Hotel Chatbot
You can implement an AI chatbot for your hotel in a few minutes with our no-code hotel chatbot builder.
Steps For Making Your Hotel Chatbot
1. Sign up for a free business account on Wotabot. Set up some tasks for your hotel AI and describe your property.
2. Test your hotel chatbot in your AI manager. You can even link it up to read content from your existing hotel website.
3. You can create links back to your booking engine and other pages on your website. Your AI will add these links at some point in the conversation, or you can set up text prompts that trigger these links.
4. If you don't have a website you can share your hotel chatbot link with your guests - https://www.wotabot.com/my-hotel. Your customers can start a conversation anytime on your chatbot page, no sign-up required./p>
5. View all the guest conversations in your AI manager on www.wotabot.com.
AI Chatbot For Your Hotel
Our hotel chatbot builder is great for business users who just want to set up a new way to engage with their guests. A user could visit your website, browse and leave, but your hotel bot encourages an online conversation with all of your potential guests. Your hotel AI chatbot starts a conversation and tries to get them excited about their holiday or stay with you.
Your hotel bot is connected to the internet and can give your travellers more information about your location and activities in your area. Your hotel chatbot is a smart hospitality AI and can talk about tourist attractions, restaurants and transport options in your location.
A hotel chatbot can help with bookings, FAQs, room service, check-in info, and concierge services. Below is a clear, practical roadmap to build one — from simple to advanced.
Define the Hotel Bot's Role
Decide what it should handle:
Basic Version
- Room availability
- Pricing questions
- Amenities info
- Check-in / check-out times
- Location & directions
Advanced Version
- Room booking
- Modify/cancel reservations
- Upselling (spa, breakfast, late checkout)
- Room service orders
- Local recommendations
For example:
Guest: “What time is check-in at Hilton Times Square?”
Hotel Bot: Responds using hotel policy from Hilton Times Square
Select the AI Level
Rule-based chatbot platforms like Dialogflow and ManyChat are good for FAQ bots. An AI-Powered chatbot platform like Wotabot allows more natural conversations. Our chatbot engine is augmented by the Gemini API and the OpenAI API. This allows for natural language understanding, personalization, smart upselling and multilingual support. Besides handling bookings and talking about facilities and local sight-seeing, you can train your hotel chatbot on the following:
- Check-in time
- Breakfast hours
- Parking
- Pet policy
- Cancellation policy
Hotel Chatbot Features
These are some more factors to consider while building your hotel chatbot:
Booking Integration
For this you'll need Hotel PMS (Hotel Property Management System) integration (Opera, Cloudbeds, etc.) or some other booking engine API. Stripe is good for payments if using direct booking.
Flow:
User asks: “Book a double room for 2 nights.”
Bot checks availability / Shows options / Collects guest info / Confirms booking
Upselling Engine (Important for Revenue)
If the user books a standard room the bot can offer a room upgrade, airport transfers or a spa package. This increases your hotel revenue.
Concierge Mode
The hotel bot can recommend nearby places. For example to a guest at a hotel in Paris it can suggest the Eiffel Tower, the Louvre Museum and even pull up locations via Google Places API.
Human hand-off option
Always allow the user to speak to a manager - "Would you like to speak to a human agent?"
Important Considerations
- Multilingual support
- 24/7 reliability
Advanced Features (If Scaling)
- AI voice assistant (call center automation)
- Automated check-in with ID verification
- Personalized offers based on stay history
- Smart room control integration
- Sentiment detection (angry guest > escalate)
How Hotels Monetize With Chatbots
- Direct bookings (reduce OTA fees)
- Upselling
- Operational cost reduction
- Faster guest response time
- Improved guest satisfaction
AI Chatbot For Hospitality
Everyone knows that in the hospitality trade it is the people who make the business, not the buildings or interior decor. A good hotel or guesthouse or hospitality venture is made by the people who run it and by the warm welcome you get at the front desk. A good hotel chatbot can ensure the human element greets your guests online even before they get to the property.
Got questions? Email us - info@wotabot.com